FAQ – headversity

How do we know the data is secure?

We have achieved SOC 2 Type II certification. Our safeguards for company data have been evaluated by an independent third-party auditor covering the following criteria: Security, Availability, Processing integrity, Confidentiality & Privacy. A SOC 2 Type II certification means you can rest assured that your customer data is thoroughly protected.

What is Psychometric questions/data?

It’s an umbrella term for any assessment that tests one’s cognitive ability or personality. It also helps to identify one’s skills and/or knowledge.

Can family members access this?

Yes! When you gain access to headversity, you will also have a code you can share with your family to be able to leverage headversity.

Can I get it personally? Purchase and download outside of my employer?

Currently, we are a B2B solution therefore can only have access through your employer benefits. However, we do also provide access for your family to leverage as well to benefit from the headversity training – further supporting our whole person approach (Home, Work, and Core).

Will headversity 2.0 erase my training data?

No! Any training you have participated in will transfer to our updated system.

FAQ – Platform

If I had SOLO and TEAM logins, how do I merge my accounts?

Upon your first login, you will be prompted to reset your password to merge login information.

Can I re-do my resilience assessment?

Just like physical health, mental health fluctuates from day to day. We encourage you to re-assess your resilience scores regularly to get the build the best picture of your resilience journey! You can re-assess your skills in a few different ways:
1. If you haven’t re-assessed a score for a little while, you will be prompted in your Daily Three
2. From the home page, select the skill you would like to re-assess in the “More for you” section then click on the skill gauge.
3. Navigate to the page of the skill you would like to re-assess and click on the skill gauge.

Will my resilience assessment and progress carry over from mobile to web?

Yes! Whatever users do in mobile will be reflected in web and vis versa.

How do I switch between light and dark mode?

During your onboarding you will be able to select which theme you want to use throughout the headversity platform. If you wish to change the theme after your onboarding navigate to the profile/setting tab and select “Change Theme”.

How can I rewatch the intro video?

Open the menu and select the “Profile” option. Then select “View Intro Again” from the list of available options.

Where can I find the get help button?

The get help button can be found in the top right corner of the screen at anytime!

Can I still receive push notifications?

Yes, our app does support push notifications. During the onboarding process, you will be asked to enable push notifications. If you happen to deny the request, don’t worry! You can always change this setting in your phone’s app settings.

Can I now track my progress over time?

Yes! The new feature of tracking your headversity progress over time can be seen via the individual skill pages, and you can view your history on individual tool pages and profile page.

Where does the get help button take you?

Selecting the “Get Help” button will prompt you to connect with your company’s EAP for immediate crisis support.

Is my information safe? Will my boss see my data?

You information is completely safe! All information is confidential and will not be accessible to your employer. We have received our SOC II compliance meaning you can rest assured that your data is thoroughly protected.

What do I do when I finish all the lessons?

You are never truly finished with headversity! Just like your physical health, you need to regularly train to build your skills and reduce the risk of injury. We are regularly growing and expanding our skills to keep it interesting, engaging, and rewarding for ultimate results.

What are the different areas in which I can train my resilience?

Our scientifically based lessons, practices and tools are designed to train every aspect of your life. These are divided into three contexts: Core, Work and Home. During your onboarding, you will be asked to select areas that you would like to focus on, providing you with a guided and focused resilience journey. All skills are available to train once you have completed your onboarding, we recommend focusing on two-four as you build your positive training habits.

What is the difference between Tools and Nano-Practices? Which one should I use?

A nano-practice is a 90 second or less practice you can do by itself that puts into action what you learn in a micro-lesson. A tool is a set practice that helps to measure and support a skill.

How do I unlock a skill / Why are some skills greyed out?

Regardless of how many skills you unlock during your onboarding experience. You are able to unlock any and all skills at any time. All you need to do, is navigate to the skill of interest (home page or Skills page), click the gauge, and then respond to the 3 prompted resilient assessment questions.

Can I use headversity on my computer?

Yes! headversity can be accessed on any device, at any time. Seamlessly access custom tailored mental health training with your phone/tablet on the headversity app OR on your laptop/desktop on the web.

How much should I train per day?

We suggest 5-10 minutes per day as that is where Learners experience the most benefit. Everyday when you login you will be presented “Your Daily 3”, a great starting goal would be to complete your Daily 3 each day. However, the more you train, the better!

Where can I turn if I’m experiencing distress?

Within the mental health lesson pages, on the top right hand corner, you will find the 24/7 resources button which will connect you with emergency resources for your region.

How do I create a Team?

Homepage at first login:
1. You will see a button that states “Create a New Team” Select and enter your Team name.
2. Navigate to the Teams tab via the menu on the left Select “Start a Team”.
3. Go to Paths.
4. Select the training you would like to present.
5. You will be asked to create a Team if you don’t have one identified.
6. Enter the Team name, then the participants can scan the QR code in real time to join that Team for that training and trainings in the future.

Can I be part of more than one Team?

While you do not have to be part of multiple Teams, you are more than welcome to be. For many, having more than one Team makes it even more simple to train in the flow of work, while also encouraging a bottom-up approach to leadership.
Your progress from each team will be tracked separately to ensure no progress is lost, regardless of who you’re training with.

How do I join a Team?

You have a few options!
When a TEAM training begins, those who have not yet joined that Team will be presented with a QR code or link to enter (this is a one-time requirement) Have a fellow team member manually add you via the Teams tab.
Once logged in, go to the homepage, select the button that says “Join an Existing Team” and enter the Team ID provided to you.

Do I have to be a Manager or Leader to create a Team?

Anyone who is motivated to create a Team can do so. Whether it’s their direct team, or their closest friends at work – anyone can be a Team!

Can I add someone to my Team?

Navigate via the menu bar on the left to the Teams tab Find your Team.
1. Select the drop down arrow on the right.
2. Select “Add New Member”.
3. Provide their name and email. They will then be added and notified the next time this Team holds a TEAM Or training.

You can navigate via the menu bar on the left to the Teams tab.
4. Find your Team.
5. Select “Share Team ID/Invite URL”.
6. Copy the details that appear in the pop-up and send it directly to your colleague.

How do I leave a Team?

Navigate to the Teams tab via the menu on the left
Select the drop down arrow on the right side of the Team name Select the red “X” to the right of your name to leave the Team.


Request a fellow Team member to remove you by following the same steps.

Can I make up for training that I missed?

The “While You Were Away” section at the bottom of the TEAM homepage will prompt you to catch up on any trainings you missed.

How do I remove someone from a Team?

Navigate to the Teams tab via the menu on the left
1. Find the Team they belong to and select the drop down arrow on the right Select the red “X” to remove them from that Team.
2. You can then manually add them to their new Team, or they can join a new Team at their next TEAM training by scanning the QR code presented.

Please note that it is okay and encouraged to be part of more than one team. All progress is tracked separately for each Team.

Can I download the presentation offline?

Yes, if your company has been granted offline access.
Select “Download for offline presentation” just below the “Preview” button on the training overview pop-up.
Don’t yet have that capability but would like to? Please reach out to your Client Success Manager.

Who can present?

Any user can present TEAM content!

How do I see poll results?

Are polls in TEAM training confidential?

Yes, the data from the polls will be presented in real time aggregately and anonymously, all personal information is confidential.